Shipping FAQ's
Will I be able to track my order?
Yes, you can track your orders in two ways. The first way is to track your order by visiting your dashboard and viewing your order details. Click on the shared tracking link and see the up-to-the-minute order status there. The second way is viewing the parcel shipping status on the order screen under shipping history. Tracking the shipment process for your orders using the second method is easier, as it provides a quick update on where your parcel is without having to go to carrier tracking pages.
How can I access tracking information for my order?
Accessing your Gelato dashboard lets you easily find all the order details, including the tracking information. Follow these three simple steps: 1) Navigate to the ‘Orders’ page and select the order you want to track. 2) Click the order reference ID to view the details page and review all the information, including product details, customer’s address, shipping method, shipping date, delivery date, order status, and delivery confirmation. 3) For more details, click ‘Event History,’ and additional information will appear.
What shipping carriers are utilized for deliveries?
Our Print on Demand Partner Gelato has partnered with 40+ shipping providers like DHL, FedEx, Royal Mail, Blue Dart, ZTO Express, etc., all over the world. Our selection of the shipping provider for your order will be based on a number of factors, such as the country of production, the country of delivery, the selected shipping method, and the total weight of your order. You can check the available shipping providers for your order at checkout.
Do you offer international shipping, and if so, which countries are included?
No, at this time we are only shipping in the United States.
My package was expected to arrive today, but I haven't received it. What steps should I take?
Our Print on Demand Partner Gelato, shipping refers to an unfailing and efficient shipping process, so late deliveries are a rarity, and we work hard to prevent them. Still, if your order is delayed, we recommend you wait for two business days, and if it still doesn’t arrive, you can use the tracking information, like ship date and ETA, and contact the carrier for an update. Ask them if they can expedite the process and make the same-day delivery. If they are unable to help, feel free to contact our customer care, and we will do our best to resolve the issue at the earliest.